Last updated: August 2026
Wuxi Kaisyon New Materials Co., Ltd. (“Kaisyon”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit kaisyon.com or contact us, how we use it, and the rights you have over your data.
1. Information We Collect
We collect only the information necessary to respond to your inquiries and serve our B2B customers:
- Contact details you provide voluntarily — name, company name, email address, phone number, and country, submitted through our contact form or by email.
- Communication records — the content of your emails and form messages so we can follow up on your inquiry.
- Technical data — IP address, browser type, pages visited, and referring pages, collected automatically through server logs.
- Cookies — see Section 4 below.
2. How We Use Your Information
We use the information we collect to:
- Respond to product inquiries and provide quotations for PE protective film orders;
- Process orders, arrange production, shipping, and documentation;
- Send technical information, product updates, or offers you have requested;
- Maintain the security and performance of our website;
- Comply with legal, accounting, and export-control obligations.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
3. Legal Basis (GDPR)
For visitors from the European Economic Area, we process personal data on the following legal bases: consent (when you submit an inquiry), contract performance (when we process your orders), legitimate interest (website security and B2B customer relationship management), and legal obligation (tax and export records).
4. Cookies
Our website uses a minimal set of cookies: functional cookies that remember your preferences and caching/optimization cookies that improve page load speed. We do not use third-party advertising trackers by default. You can block or delete cookies through your browser settings; the site will continue to function normally.
5. Data Sharing
We share personal data only with service providers necessary to operate our business: our email hosting provider, our website hosting provider, and logistics partners involved in fulfilling your order. Each party processes data solely on our instructions and under confidentiality obligations.
6. Data Retention
Inquiry communications are retained for up to 24 months. Order and shipping records are retained for the period required by Chinese accounting and export regulations (typically 10 years). Website server logs are retained for up to 12 months.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request a copy of the personal data we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data where we have no legal obligation to retain it;
- Object to or restrict processing;
- Withdraw consent at any time (without affecting prior processing).
To exercise any of these rights, email info@kaisyon.com. We will respond within 30 days.
8. Data Security
We use SSL/TLS encryption for all data transmitted through our website and restrict access to personal data to authorized personnel only. While no system is perfectly secure, we review our safeguards regularly and align them with industry practice.
9. International Transfers
Our operations are based in China. If you contact us from outside China, your data will be transferred to and processed in China. We take appropriate measures to ensure your data remains protected in accordance with this policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date shown above.
11. Contact Us
Wuxi Kaisyon New Materials Co., Ltd.
Wuxi, Jiangsu Province, China
Email: info@kaisyon.com